GMR Infrastructure

GMR Infrastructure Ltd has informed that Delhi International Airport (P) Ltd. ('DIAL'), the Company's Subsidiary Company is proposing to provide additional facilities and services to the passengers during the winter months and undertaking several proactive measures to reduce inconvenience to passengers during the fog season.

In this regards, DAIL has issued the following Press Release:

"To provide additional facilities and services to passengers during the winter months, Delhi International Airport (P) Ltd (DIAL) is undertaking several proactive measures. DIAL in discussion with various stakeholders at the airport such Airlines, ATC, CISF, BCAS, Met Department, Customs, Immigration, Delhi Police and Catering Firms has drawn a strategy to reduce inconvenience to passengers during the fog season.

To provide additional seating area for passengers, Terminal 1B is being extended on the kerbside. Compared to last year, where the additional seating was across the road - this extension will be attached to the terminal building itself for the convenience of the passengers. An extensive flight information display system is being provided in the extension area to regularly update the passengers.

DIAL is working on a strategy with the airlines to systemize the movement of passengers from the extension to the Check-in area, and onward to the Security Hold Area based on the departure status of their flight. To co-ordinate the operations during the fog period, a centralised Emergency Response & Interactive Centre (ERIC) will be set up.

In the extension area, as well as inside the terminals additional arrangements have been made to provide refreshments, food and beverages to passengers. These additional counters will supplement numerous F&B outlets such as Yo-China, Café Coffee Day, Nirulas, McDonald's that DIAL added to IGI airport in the last one year amongst others. This season, Nirulas, Yo China, Nescafe along with other concessionaires are providing additional kiosks.

DIAL has also deployed 60 specially trained Customer Service Staff to provide assistance & information to passengers. An increased number of payphones, along with 25 coin operated booths have been added at IGI Airport to help passengers stay in touch with their friends and relatives. In addition, DIAL is setting up a basic call centre which will share the available flight information and airlines' contacts numbers. A link of the FIDS (Flight Information Display System) will also be provided on DIAL website for the benefit of passengers.

The Delhi Airport is equipped with Category IIIB Instrument Landing System. The system allows compatible aircraft and trained pilots to land even when the runway visibility is up to 50 meters. This year, 55 parking bays at the domestic aircraft apron have been provided with CAT III compatible lighting systems, compared to 25 last year. Additions carried out over the last year have provided additional number taxi routings to smoothen aircraft movement, and prioritize the movement of CAT III enabled aircraft. DIAL has added 4 new rapid exit taxiways, namely B1, F, U & V to speed up aircraft movement.

The Meteorological Department of India will also be providing latest fog updates to the ERIC. In addition, a Crisis Management Center (CMC) would also be set-up to co-ordinate the efforts and manage any unforeseen events. Representatives from various stakeholders would be present in the CMC. A centralised media centre will also be available to facilitate the media persons. Help is being sought from media to provide updates to public as well. Special booklets with information on fog and do's and don'ts for passengers will also be circulated.

DIAL is taking all possible measures to minimise the impact of the fog & low visibility on flight operations and to avoid inconvenience for passengers. It will extend all possible assistance to passengers and stakeholders alike.

Further the Additional facilities for passengers & airlines

- Extension of Terminal 1B to provide additional seating for passengers.

- 60 customer service staff deployed round the clock for passenger facilitation

- Additional F&B, Telecom & Flight Information facilities for passengers

- Call Centre being set-up to provide flight information.

- Increase in CAT III lighting equipped aircraft bays from 25 to 55

- New rapid exit taxiways added along with additional taxi routes to smoothen aircraft movement.