Independent Global User Survey Ranks HCL Technologies No.1 in Infrastructure Outsourcing

HCL Technologies Ltd on November 26, 2007 has announced that it has been ranked as the world's No. 1 Infrastructure Outsourcing vendor by the Brown-Wilson Group for The Black Book of Outsourcing (Wiley Publishers). This report is a subset of the globally respected Annual Black Book Global User Survey.*

Of the 276 global vendors qualified for this survey, HCL, EDS, CSC, Unisys and IBM took the top five spots. The rankings were derived based on user ratings spanning 18 criteria of ITO Infrastructure Operational Excellence. HCL not only occupies the top spot on this list, but also holds the distinction of being the only Indian Company in the top 10.

Notably, HCL was ranked #1 in the following infrastructure sub-categories in this survey:

• ITO: On-Site Comprehensive / End-to-End Infrastructure Services
• ITO: Remote Comprehensive / End-to-End Infrastructure Services
• ITO: Infrastructure Subset: Desk Top Support Services
• ITO: Infrastructure Subset: Storage & Servers

The Company also topped the list in 13 of the 18 criteria of ITO Infrastructure Operational Excellence including Vendor Overall Preference / Highest Recommendation, Client Relationships, Breadth of Offerings, Client Types, Delivery Excellence, Deployment and Outsourcing Implementation, Integration and Interfaces, Compensation and Employee Performance, Reliability, Brand Image, Marginal Value Adds, Viability, Data Security and Backup Services, Support and Customer Care, Best of Breed Technology and Process Improvement.

"It is a great honor to be ranked as No.1 in the infrastructure vendor category," stated Anant Gupta, COO, HCL, ISD. "As the result of a Global User Survey, this ranking is a clear reflection of the continued transformational value that we have created for our customers matched with high levels of delivery excellence. As an organization with a clear IT Infrastructure DNA, we continue to be focused on delivering actionable innovation, transparency, flexibility and sustainable value-adds to our clients and being a partner in accelerating their profits and growth."

The Black Book initiative sponsors the only annual, independent, non-biased ranking of 300 outsourcing advisors and 4,500 vendors as completely scored from over 20,000 outsourcing users’ and clients’ ballots. In addition to identifying The Top 50 Best Managed Global Outsourcing Vendors, 12 sublists were created from eighteen criteria of operational excellence and client satisfaction with outcomes. The Infrastructure ranking is based on vendor evaluation across 18 points of ITO Infrastructure Operational Excellence, including innovation, training, breadth of offerings, client adaptability, reliability, support and customer care, among others.

HCL pioneered the concept of Remote Infrastructure Management (RIM) with a co-sourcing model of engagement, which has added substantial value to customers Including 57+ Global 1000 enterprises. The Company was cited as a leader in European RIM and Global IT Infrastructure Outsourcing by Forrester and was ranked No.1 'Specialty Offshore Infrastructure Services Provider' by NeoIT and 'Managing Offshore' magazine. HCL has also been ranked as the World No.2 in IT Infrastructure Services by Global Services 100 Survey.